How can we help you?
Our customer service team is here to support you. Choose your preferred contact method or explore our help topics below.
Email Support
Send us an email anytime. We usually respond within 24 hours.
connect@barande.app
Telegram Chat
Get fast and direct support via our official Telegram customer channel.
@BarandeSupport
Open TelegramPhone Hotline
Speak directly with our support team in Berlin.
Mon – Fri: 09:00 – 18:00 (CET)
+49 1575 5664185
Call NowHeadquarters
Samsoun Behaein Grünhofer Weg 42 13581 Berlin, Germany
Send a Message to Support
Fill out the form below and our customer service team will get back to you shortly.
Barande App Support
Barande ist die moderne P2P-Crowdshipping Plattform, die Versender und Reisende weltweit sicher miteinander verbindet.
Support E-Mail
connect@barande.app
Kundenservice Telefon
+49 1575 5664185
Impressum & Anbieter
Samsoun Behaein, Berlin
Looking for instant answers?
Check out our comprehensive FAQ page where we answer the most common questions.
View All FAQsPopular Support Topics
Sending Packages (Sender)
Guide to booking, price calculation, prohibited items, and safe handovers.
Travel & Luggage Space (Traveler)
How to post trips, inspect package contents, and receive your payouts.
Security & Escrow
Details on our code-based handover system, escrow payments, and user protection.
Profile & Verification
Identity verification, badges, and trust guidelines for community members.